How to Release a Stuck Charging Handle

Important Note:

Important: The locking mechanism is inside your vehicle's charge port, there is NO locking mechanism on the EverCharge handle itself. The car will not release while your car thinks a charging session is active.

Step-by-Step Instructions

1. ) Stop the Charging Session: The most common reason a handle won't release is an active charging session

• In your EV app or screen: Select Stop Charging or End Session.

• In the Glance / EverCharge app: Tap to end the current active session.

2. ) Unlock Your Vehicle: Most vehicles automatically lock the charging cable to prevent unauthorized removal

• Press the Unlock button on your key fob or vehicle dashboard - Some models require pressing Unlock 2 or 3 times in a row to release the charge port lock

3. ) Press and Pull: Once the session has stopped and the vehicle is unlocked:

• Press and hold the release latch on top of the EverCharge handle
• Pull the handle firmly straight out from the port

4. ) Use Your Vehicle's Manual Release (Emergency): If the handle remains locked after Steps 1–3, use your vehicle’s emergency release.

• Vehicle Display: Check your EV’s main screen under Charging Settings for an "Unlock Charging Cable" or "Release Port" option
• Physical Release Cable/Lever: Many EVs (such as Tesla, Chevy, VW, and Hyundai) have a manual pull-cord inside the trunk/frunk directly behind the charging port area
• Owner's Manual: Consult your vehicle's manual under "Emergency Charge Port Release" for more information.

EverCharge Support cannot get the vehicle to release the charging cable. Please reach out to your vehicles manufacturer for assistance if you have to resort to Step #4. As stated in the top of the article, the charge cable does NOT have a locking pin.